COVID – 19 UPDATES

Closing for Cleaning – 4th February 2021
From Tuesday 9th February 2021, we will be closing from 11.45am – 12pm for office cleaning.

 

Important Information – 21st January 2021
We are asking all of our members to only visit the office if it is essential.
Please do not come into the office if you have any symptoms of COVID-19, been in contact with someone that has tested positive for COVID-19 or if you are waiting on test results.
It is mandatory for our members to wear protective face coverings when entering the office. Medical exemptions apply.
This is to help protect yourself, others and our staff.
Thank you and stay safe!

 

Debit Card Payments – 19th January 2021
We will be taking debit card payments over the phone during the following times:
10am to 2.30pm – Tuesday to Friday
10am to 1.30pm – Saturday

 

Update to Membership Packs – 12th January 2021
We will not be giving out new member packs until further notice, as we are offering essential services only.
Anyone currently holding a new member pack can still return it into the office for the account to be opened.

 

Update to Foreign Exchange – 8th January 2021

Due to the ongoing situation, from Tuesday 12th January 2021, we will NOT be offering the buying and selling of foreign exchange to our members as we will be offering essential services only.

However, members will still be able to do international transfers.

 

Our Services (Reminder) – 6th January 2021

We encourage all members to only visit the office when it is necessary.
Members are required to wear an appropriate face covering when entering the office (medical exemptions apply) and to use the hand sanitising stations when entering and leaving the office.
All members must follow social distancing in the queue.
Our staff are also socially distanced, therefore over the counter transactions are expected to take a bit longer.
Members can make use of the fast transaction envelopes to avoid queuing up.
Telephone support is available for account enquiries by calling us on 02838325016.
Members can make debit card payments into their credit union account over the phone.
Loan applications can be made over the phone or online.
For the opening of new accounts, membership packs can be requested and then an appointment will be made.
Members can make use of online banking through cuOnline+ at www.lurgancu.com. An easy share account is required for online transfers.
Credit transfers can be requested by emailing manager@lurgancu.com.
Thank you and stay safe!

 

Member Notice (Update) – 25th November 2020

We will remain open during the two week lockdown period, which starts on Friday.
Opening Hours:
10am to 3pm – Tuesday to Friday
10am to 2pm – Saturday

 

Member Notice (Update) – 15th October 2020

Following yesterday’s announcement at Stormont, we would like to update members with information on how we are currently operating.

Members can continue to come into the office to carry out over the counter transactions throughout the following opening hours:

Tuesday to Friday – 10am to 3pm
Saturday – 10am to 2pm

These times are subject to change.

We encourage all members to only visit the office when it is necessary. Members are required to wear an appropriate face covering when entering the office (medical exemptions apply) and to use the hand sanitising stations when entering and leaving the office. All members must follow social distancing in the queue.

Our staff are also socially distanced, therefore over the counter transactions are expected to take a bit longer. Members can make use of the fast transaction envelopes to avoid queuing up.

Telephone support is available for account enquiries by calling us on 02838325016.

Members can make debit card payments over the phone.

Loan applications can be made over the phone or online.

For the opening of new accounts, membership packs can be requested and then an appointment will be made.

Members can make use of online banking through cuOnline+ at www.lurgancu.com. An easy share account is required for online transfers.

Credit transfers can be requested by emailing manager@lurgancu.com.

Stay safe!

 

FACE COVERINGS MANDATORY – 9th October 2020

Protective face coverings are now mandatory for members of the public coming into Credit Unions, following new government guidelines.

Please wear a face covering when entering our office to protect yourself, others and our staff.

*This does not apply to those with medical exemptions.

Members may be asked to remove their face coverings for identification purposes.

 

Opening of New Accounts – 10th June 2020

For the opening of new accounts and juvenile transfers, we will now be operating an appointment system.

Please contact our office to arrange an appointment.

For all accounts, current photographic identification and proof of address (dated within the last 3 months) will be required, along with requisite fee. Please contact staff for further information.

 

Resumption of Foreign Exchange Services – 5th June 2020

From Tuesday 9th June 2020, we will once again be offering foreign exchange services to our members. Euro and dollars are available to members without pre-ordering, but all other currencies will require a minimum of one weeks notice. To place an order for foreign currency, please call us on 0283835016.

 

Managing and Safeguarding Your Credit Union Account – 4th June 2020

At Lurgan Credit Union, our members’ peace of mind and financial safety is of utmost importance to us. As a democratic and member-focused institution, we strive to be transparent at all times and ensure that our members have the most up-to-date knowledge about how best to safely manage and safeguard their accounts. This is supported at all times by our trained staff and their continued efforts.

We have attached a guide for perusal, which includes helpful information such as ways to identify examples of financial abuse, how to get assistance in the management of your account should that become necessary and common member queries with regards to what happens to their money after they pass. There is also a useful list of contacts for our members. Please click below to access the PDF.

2020.05.28 Managing-and-Safeguarding-your-Credit-Union-Account-NI

 

Change to Office Opening Hours – 22nd May 2020

Please note that from Tuesday 26th May 2020 the office opening hours will be as follows:

Tuesday and Friday: 10 am  – 3pm

Wednesday, Thursday and Saturday: 10am – 1pm

This is in order to help us better serve our members. We would ask members to ensure that they adhere strictly to social distancing when visiting our offices. There are markers on the floor and up to 10 people are allowed in the main banking hall at once.

In order to avoid queuing, please note we offer several services including debit card payments via phone, direct debits from your bank account and fast lodgements which are processed on the same day.

Our members may apply for loans via our website or by calling the office on 02838 325016 (option 2) and leaving their name and a contact number for our loans team to get back to you.

 

REMINDER – SOCIAL DISTANCING 14 MAY 2020

The banking hall has the capacity for only 10 persons, so we would ask that where possible only 1 person comes into the office, leave other people you maybe with outside – at a safe distance.

We have the floor markings where you should stand and follow the arrows until a cashier calls you forward to the counter. Our staff our distanced too, so transactions may take a bit longer than normal.

We are still experiencing a large volume of calls, so please be patient.

Continue to avoid the office queue for lodgements & payments by using:

  • Debit card payments now available by phoning the office – 02838 325016 option 6
  • Setting up a direct debit
  • The fast lodgement envelopes

Loan applications can be made online or by phoning the office – 02838 325016 option 2 leave name & contact telephone.

Please be respectful to other members and our staff as we work together through this difficult time.

Thank-you all for your ongoing co-operation.

#weareheretohelp

 

Change to Office Hours & Operations 27th March 2020

As part of our ongoing response to COVID-19 and in line with being identified as an essential service from Tuesday 31st March our office will be open for essential business only from 10.00am until 1.00pm Tuesday to Saturday.

To make payments or lodgement please avail of the fast transaction envelopes or setup a direct debit.  The DD form is available from this link http://lurgancu.com/cuweb/wp-content/uploads/dd-mandate-new.pdf, complete and return to our office.

If you want to apply for a loan this can be done by telephone 02838 325016 select option 2, leave your name and contact telephone for a loans officer to ring you back, alternatively you can apply online www.lurgancu.com members need to register for online access.

If you require a withdrawal, we can transfer money into your bank account by credit transfer, if you can provide us with a signed letter of authorisation by post or email manager@lurgancu.com.

To check the balance of your account, register for online access at www.lurgancu.com.

Foreign exchange service will not be available.

Our staff will continue to work after the doors have closed on administration and answering the vast number queries we are receiving at this time.

If you have any concerns about keeping up with your loan repayments please contact our credit control team as soon as possible by email at manager@lurgancu.com or telephone 02838 325016 option 3.

If you have to visit the office, we have social distancing markers on the floor, please observe them to protect yourself, our staff and other people.  If you are experiencing any symptoms, a sudden new cough or fever, please do not come into the office and help us to protect each other.

Finally remember that our staff are individuals affected by this like everyone else, but presently continue to be here to provide a service for our members. Your ongoing support, patience and understanding is very much appreciated.

We are #HereToHelp.

Urgent Member Notice – Social Payments 24th March 2020

We are trying to find out how many members we have that use us, and only us, for financial transactions i.e. they do not have a bank account in any other financial institution.

We predict that these members will be most affected in the event of a lock-down scenario as they may have no access to their benefits.

If you, or a member of your family are in this scenario please make contact with us as soon as possible to allow us to arrange an alternative for you if our offices are in a lockdown scenario.
We are experiencing a high number of calls at present and so would ask that any member that feels that they may be affected by this to, as a first option, email us on manager@lurgancu.com. Please mark the email subject clearly as “Concerns accessing benefits” and include your full name, and member number and contact number. A member of staff will call you back as soon as possible.

If you do not have access to email, please call us on 028 38 325016 but do be aware that we have high waiting times at present.

Change to Office Hours 20th March 2020

Effective from Tuesday 24th March, our office will close each day from 12:45pm to 2pm to facilitate staff lunches, cleaning and operational team meetings.

Updated opening hours:

Tuesday morning: open from 10.00am until 12.45pm
Tuesday afternoon: open from 2.00pm until 5.00pm

Wednesday morning: open from 10.00am until 12.45pm
Wednesday afternoon: open from 2.00pm until 5.00pm

Thursday morning: open from 10.30am until 12.45
Thursday afternoon: open from 2.00pm until 5.00pm

Friday morning: open from 10.00am until 12.45pm
Friday afternoon: open from 2.00pm until 5.00pm

Saturday morning: open from 10.00am until 12.45
Saturday afternoon: open from 2.00pm until 4.00pm

We want to thank our members for their ongoing cooperation, support and understanding, which is in abundance as standard and is greatly appreciated. We will continue to keep everyone informed on a regular basis and would ask you to share this message with those who may not have email access or social media presence.

We take this opportunity to wish all our members and community the best of health and a minimum of disruption to your lives during this time. We would encourage everyone to adhere to the advised protocols in place and the importance of same.

Finally, to our health care professionals and all those on the front lines of this pandemic. I speak on behalf of all our staff, volunteers and organisation as a whole, when I say our debt of gratitude has no limit. As you continue to give your all under unimaginable challenges, I would stress that we all model our own behaviour and actions on your selflessness and sacrifice.

 

Update 20th March 2020

Communities stand together in times of crisis and during these uncertain times Lurgan Credit Union will be putting our members, staff and volunteers at our forefront to try to maintain provision of services.

At present we are business as usual, however; we would encourage members only to come into the office if necessary. We would appreciate when in the office to observe the social distancing and stand 1-2 metres apart. If you are experiencing any symptoms, a sudden new cough or fever, please do not come into the office and help us to protect each other. If you want to lodge money or make a loan repayment, you can pay by direct debit or avail of the fast transaction facility.

Anyone with concerns on repaying their loans should contact the credit control team who will discuss options with them. Due to the high volume of calls we would appreciate if you could email the office manager@lurgancu.com or alternatively call 02838 325016 select option 3 and we will assist you.
If you want to apply for a loan this can be done by telephone 02838 325016 select option 2 , leave your name and contact telephone for a loans officer to ring you back, alternatively you can apply online www.lurgancu.com members need to register for online access.
We can also transfer money into your bank account by credit transfer, if you can provide us with a signed letter of authorisation by post or email manager@lurgancu.com.

This is a rapidly changing situation so continue to check for updates on our social media & website.

COVID-19, LCU and You.

13th March 2020

With the current outbreak of Coronavirus (COVID-19), we are conscious some members of Lurgan CU may wish to avoid coming into our office to carry out transactions.

Therefore, we would like to remind our members that they may avail of our Fast Transaction facility for lodging funds, and that they can always bring some envelopes home with them for future use. We can also provide Credit Transfers to your bank account, if you can provide us with a signed letter authorising us to do so (either via post or email.) If you are worried about making payments we can also set up a Direct Debit for you, which will take three weeks to set up.

We would ask that anyone who is currently suffering symptoms or has been in contact with someone who has the virus that you follow the current public health advice and do not come into our office.

If you would like any further information or to discuss your account with us, please call and speak to a member of staff on 02838325016.

For more information on how to protect yourself and others from Covid-19:
https://www.nhs.uk/conditions/coronavirus-covid-19/
https://www.who.int/…/novel-coronavirus-2…/advice-for-public
https://www.creditunion.ie/covid-19/