COVID – 19 UPDATES

Change to Office Hours & Operations 27th March 2020

As part of our ongoing response to COVID-19 and in line with being identified as an essential service from Tuesday 31st March our office will be open for essential business only from 10.00am until 1.00pm Tuesday to Saturday.

To make payments or lodgement please avail of the fast transaction envelopes or setup a direct debit.  The DD form is available from this link http://lurgancu.com/cuweb/wp-content/uploads/dd-mandate-new.pdf, complete and return to our office.

If you want to apply for a loan this can be done by telephone 02838 325016 select option 2, leave your name and contact telephone for a loans officer to ring you back, alternatively you can apply online www.lurgancu.com members need to register for online access.

If you require a withdrawal, we can transfer money into your bank account by credit transfer, if you can provide us with a signed letter of authorisation by post or email manager@lurgancu.com.

To check the balance of your account, register for online access at www.lurgancu.com.

Foreign exchange service will not be available.

Our staff will continue to work after the doors have closed on administration and answering the vast number queries we are receiving at this time.

If you have any concerns about keeping up with your loan repayments please contact our credit control team as soon as possible by email at manager@lurgancu.com or telephone 02838 325016 option 3.

If you have to visit the office, we have social distancing markers on the floor, please observe them to protect yourself, our staff and other people.  If you are experiencing any symptoms, a sudden new cough or fever, please do not come into the office and help us to protect each other.

Finally remember that our staff are individuals affected by this like everyone else, but presently continue to be here to provide a service for our members. Your ongoing support, patience and understanding is very much appreciated.

We are #HereToHelp.

Urgent Member Notice – Social Payments 24th March 2020

We are trying to find out how many members we have that use us, and only us, for financial transactions i.e. they do not have a bank account in any other financial institution.

We predict that these members will be most affected in the event of a lock-down scenario as they may have no access to their benefits.

If you, or a member of your family are in this scenario please make contact with us as soon as possible to allow us to arrange an alternative for you if our offices are in a lockdown scenario.
We are experiencing a high number of calls at present and so would ask that any member that feels that they may be affected by this to, as a first option, email us on manager@lurgancu.com. Please mark the email subject clearly as “Concerns accessing benefits” and include your full name, and member number and contact number. A member of staff will call you back as soon as possible.

If you do not have access to email, please call us on 028 38 325016 but do be aware that we have high waiting times at present.

Change to Office Hours 20th March 2020

Effective from Tuesday 24th March, our office will close each day from 12:45pm to 2pm to facilitate staff lunches, cleaning and operational team meetings.

Updated opening hours:

Tuesday morning: open from 10.00am until 12.45pm
Tuesday afternoon: open from 2.00pm until 5.00pm

Wednesday morning: open from 10.00am until 12.45pm
Wednesday afternoon: open from 2.00pm until 5.00pm

Thursday morning: open from 10.30am until 12.45
Thursday afternoon: open from 2.00pm until 5.00pm

Friday morning: open from 10.00am until 12.45pm
Friday afternoon: open from 2.00pm until 5.00pm

Saturday morning: open from 10.00am until 12.45
Saturday afternoon: open from 2.00pm until 4.00pm

We want to thank our members for their ongoing cooperation, support and understanding, which is in abundance as standard and is greatly appreciated. We will continue to keep everyone informed on a regular basis and would ask you to share this message with those who may not have email access or social media presence.

We take this opportunity to wish all our members and community the best of health and a minimum of disruption to your lives during this time. We would encourage everyone to adhere to the advised protocols in place and the importance of same.

Finally, to our health care professionals and all those on the front lines of this pandemic. I speak on behalf of all our staff, volunteers and organisation as a whole, when I say our debt of gratitude has no limit. As you continue to give your all under unimaginable challenges, I would stress that we all model our own behaviour and actions on your selflessness and sacrifice.

 

Update 20th March 2020

Communities stand together in times of crisis and during these uncertain times Lurgan Credit Union will be putting our members, staff and volunteers at our forefront to try to maintain provision of services.

At present we are business as usual, however; we would encourage members only to come into the office if necessary. We would appreciate when in the office to observe the social distancing and stand 1-2 metres apart. If you are experiencing any symptoms, a sudden new cough or fever, please do not come into the office and help us to protect each other. If you want to lodge money or make a loan repayment, you can pay by direct debit or avail of the fast transaction facility.

Anyone with concerns on repaying their loans should contact the credit control team who will discuss options with them. Due to the high volume of calls we would appreciate if you could email the office manager@lurgancu.com or alternatively call 02838 325016 select option 3 and we will assist you.
If you want to apply for a loan this can be done by telephone 02838 325016 select option 2 , leave your name and contact telephone for a loans officer to ring you back, alternatively you can apply online www.lurgancu.com members need to register for online access.
We can also transfer money into your bank account by credit transfer, if you can provide us with a signed letter of authorisation by post or email manager@lurgancu.com.

This is a rapidly changing situation so continue to check for updates on our social media & website.

COVID-19, LCU and You.

13th March 2020

With the current outbreak of Coronavirus (COVID-19), we are conscious some members of Lurgan CU may wish to avoid coming into our office to carry out transactions.

Therefore, we would like to remind our members that they may avail of our Fast Transaction facility for lodging funds, and that they can always bring some envelopes home with them for future use. We can also provide Credit Transfers to your bank account, if you can provide us with a signed letter authorising us to do so (either via post or email.) If you are worried about making payments we can also set up a Direct Debit for you, which will take three weeks to set up.

We would ask that anyone who is currently suffering symptoms or has been in contact with someone who has the virus that you follow the current public health advice and do not come into our office.

If you would like any further information or to discuss your account with us, please call and speak to a member of staff on 02838325016.

For more information on how to protect yourself and others from Covid-19:
https://www.nhs.uk/conditions/coronavirus-covid-19/
https://www.who.int/…/novel-coronavirus-2…/advice-for-public
https://www.creditunion.ie/covid-19/